We were told this company has tons of turn over and we can understand why. I bought the Pelican system online, and they delivered it. Get buying tips about Water Treatment Systems delivered to your inbox. This softener can handle water … You cannot rely on their salesman to sell you anything you can use. Read honest and unbiased product reviews … And then finally, I called and they sent me another one. Other than that, I was expecting the water to be a little softer because the water where I live is very hard. We have white residue and scaling in appliances including refrigerator drinking water, dishwasher, coffee pot. The average cost for a Pelican whole-house water purification system is $850, and the price increases to just less than $1,500 when UV protection is added. I am hope they will do the right thing. Be careful with these guys! Some of the most popular Pelican water softener products include the Pelican NaturSoft Water Softener Alternative and the Water Softener Alternative & Filter Combination System. The Pelican rep explained things in detail for the questions that I had. Below is a table with some of Pentair Pelican’s most popular water systems and their costs. Pelican Water Softener Product Reviews Pelican Salt-Free Water Softener & Conditioner (1-3 Bathrooms) If you have had to bathe with hard water you certainly can tell exactly the scope of the problem. Total waste of money and very shady. After looking online I found this company which uses a play on words. Review 3 Best Pelican Water Softener Reviews 2020 1. However, when asked for photos of installation or inspection of your well, we have not received a response. There were no pictures online as to which feed line goes on the in or the out of the diverter. We were moving to Texas and the home we bought had a well with VERY hard water and sulfur odor issues. 6 Pelican Water reviews. How it Compares: Pelican Water Softener. I installed the system myself and it was easy. Response from Pelican Water May 5, 2020 Thank you for the great review! The water tastes better too. Aquasana vs Pelican the top whole house water filter models compared. What would be good is to have Pelican do the RIGHT thing so we would be writing an awesome review. If you have any issues try 90 days. Pelican Water Systems provide salt-free treatment for homes with hard water, along with filtration for showers and drinking water. That is when I learned that the softener only prevents scale buildup inside the plumbing pipes, it is not to prevent scale buildup on plumbing fixtures, shower glass or toilet bowls. Responses. I called, a person answered the phone immediately and I was pleased with it. Voice your opinion today and hear what 2961 customers have already said. It’s crystal clear. This guy was speaking like he is an expert, "We have a return policy. We called and explained our challenges and asked for a their professional opinion on what system would solve our concerns. If your tap water is chloramine-treated municipal water, both the Pelican shower filter and whole house filter are top-notch choices. Read the replies to these reviews from the company; it's the customer's fault time and time again. Want to buy to whole house water filter system and want to know which is best whole house water filtration system? This increases the salt content of the water, which is why many people prefer water softener alternatives. Read honest and unbiased product reviews from our … I’m a contractor and I build houses. I trusted the SALES AGENT to be honest and give me proper recommendations for a WATER SOFTENER in LAS VEGAS where we have HARD WATER. Your hair is at risk. Check Price On Amazon. The unit it turns against is plastic instead of metal and then they had to replace that. One of the most common signs of hard water is scale buildup around drains and faucets. It was just really getting to be a pain, hauling those jugs of water back-and-forth. To provide a well-rounded comparison to other models, we selected three well-known water softener brands to review and compare to the Pelican brand. I have complained to no avail. All Rights Reserved. We talked for about 45 minutes and from that point on, I had it installed, and I’ve been happy with it ever since. But I called Pelican, and they gave me a phone number for a guy who had installed some within the area. The Pelican Water Whole House Water Filtration and Softener System is designed to treat the water in your entire home with only one installation required. He checked a sample direct from the well and then another in my kitchen sink, downstream of my existing water softener system. Saturday, January 9th. Updated on 10/06/2020: After posting a poor review and responses to the company's responses I was contacted on September 24, 2020. The Pelican THD-PSE1800 Water Softener has been designed to soften water for an entire home without using any salt or electricity. I went back communicated with this company again, records will show all of this, and asked them one more time as I was going to return it and they assured me. 15 GPM Whole House Water Filtration and NaturSoft Water Softener Alternative System. The product is fine, but the customer service is awful. Do you agree with Pelican Water's TrustScore? But I got a 50% reduction in the water hardness from it. Our content is intended to be used for general information purposes only. I had a couple of snags in the beginning and I called. There is NO discernsble difference in clarity or softness. I'll give you 3 examples:1) The water was bothering my skin. I now know that I need a salt based water softener. We bought both of these units with high hopes but are very disappointed. Previously we had to change our water heater elements every year due to all the build up on them but since installing the salt free softener, they continue to work without issue. The property we bought had a well and our home inspection report said that the water had E. coli. City water is not an option because we live out in the country. We have had our Pelican combo for about 2 years. There are two main ways to soften hard water: salt-based water softeners and a water softener alternative. A free inside look at company reviews and salaries posted anonymously by employees. The system is not working to clean our water. But since I’ve had the Pelican, I haven’t really had to scrub it at all. Even then, they refused to look at or repair the hot water heater. Find helpful customer reviews and review ratings for Pelican Water PSF-1W 3 Stage Premium Shower Filter with 5' Wand Combo, White at Amazon.com. Find helpful customer reviews and review ratings for Pelican Salt-Free Water Softener Alternative & Conditioner (1-3 Bathrooms) at Amazon.com. Read 1 more review about Pelican Water Only the latest review will count in the company's TrustScore Advertisement. I didn’t wanna spend $5,000 on a system, but I felt that that was our only recourse. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Pelican Water Systems Customer Service. So I sent the system back and now it looks like I'm not getting a refund. Water Purification Equipment in Deland, FL. This clogged our water heater, so that only a trickle came out when warm/hot water was on. What Are The Benefits Of The Pelican WF10. Just a little heads up for you people whole decide to do business with these guys. I just put a new one in. Our chlorination pump was not functioning properly. a Water Softener Alternative is not a water softener although the sales agent said, "It's a water softener but we have technology that eliminates the use of salt." You will love it.". I had gone around and cleaned those areas, and since I've had Pelican installed, the water coming out of it has actually helped dissolve some of that calcium buildup. Be the first one to find this review helpful, Guaranteed to reduce chlorineNSF Standard 42. Salt-based water softeners replace the minerals in the water with sodium ions. We also offered to swap your salt free system for a traditional salt softener to meet your expectations but you refused. I have never heard of a company stating a customer hasn't paid when they have, and sending them to collection while the credit card company is investigating this. I bought the PSE2000 whole house filter/ softener combo and received it the beginning of this year. It's even on the shower glass and floor. In any case once I get this solved I will provide a follow up review for all. Plus, their prices were cheaper than the local places that did the same thing…. Again, I highly suggest you stay away from Pelican if you care about customer service, professionalism, being treated with politeness and respect, or if you value your time and energy. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. Their contact information was there so I didn’t have to hunt for it. Systems consist of a sediment prefilter and a single tank with softening media. Only the latest review will count in the company's TrustScore. There's peace of mind in knowing I’m drinking clean water. This system naturally softens your water without the … I used another device for 30 years and they went out of business. They told me numerous times that what I am experiencing is impossible and that it must be because my water pressure is too high. The NS6-PUV-14 Pelican NaturSoft Water Softener The NS6-PUV-14 Pelican NaturSoft Water Softener Alternative with 14 GPM UV System is the premium, maintenance-free, no-salt water treatment … I have a private water well. The saltless water conditioner has had no impact on our water that we can tell. very accomodating also. Look at all their advertisement and things they say to bait you, then look at the cost you incur and the response they have. Linda Weaver 2 reviews. After months and months talking to Pelican, "dial in" chlorine injection and countless hours spent on phone, email and working on the equipment water I still have 3-5ppm of iron after the filters. He drove out and installed it and he did a fantastic job. All I had to do was run a couple of 4-foot lines from my water main and it was done. Still stuck with salt bags but at least it works as advertised. I have a private water well. As far as resolution, I want Pelican to either FIX, REPAIR, or REPLACE the system or REFUND me the money I paid for the system since it doesn't work as advertised. Also, my dishwasher and things work way better than they did prior to having this system. It turned out, we still had some iron problems. Customer Reviews for Pelican Water 15 GPM Whole House Water Filtration and NaturSoft Water Softener Alternative System. One of them cracked completely because it’s plastic inside. Of course, I get water spots occasionally, but the actual faucets themselves seemed to be in good shape. Even though our equipment hadn't even been taken out of the boxes, Pelican wouldn't offer a refund. Pentair Pelican’s NaturSoft® system, known as America’s #1 water softener alternative, differs from traditional water softeners in many ways. 6 Pelican Water reviews. Reply. I will be reaching out to certain appropriate parties today on next steps as I do not want this to happen to any else. Roy concluded that my water is in great shape. Hard water can build up in your pipes, cause blockages and damage your water heater. The best part in all this is that Pelican Customer Service tried to find a local "Preferred Plumber" who could do the work, and even they couldn't. So, we went back-and-forth. White particles are released with the ice in the refrigerator door. They only deal with cold water. The three-stage under-counter filtration system filters 1,500 gallons of water and comes with three faucet color options. They said I didn't necessarily need the water softener, but they recommended a system, which sounded great. Do you agree with Pelican Water’s star rating? I have also noticed a significant difference in the taste of the water. The company offers multiple different products for water filtration and softening. I’m still stuck with a bill for $100 to ship the thing to them. Professional well testing was done along with a water analysis. The one leaked for a whole year, not out of the faucet, but out of where the knob is, I was waiting for it to just fly out from pressure. The representatives of Pelican are all professional. We have specials. He was patient and he took the time to explain on the phone. 50,000 Gallon Capacity. Water test done by pelican on 8/29/19 show iron tank is only taking out 1.16ppm of iron out of 4.55ppm. We just drink it right out of tap without any kind of issues like that. There is NO discernsble difference in clarity or softness. So in your own email to us on June 12th, you acknowledged that the rep did in fact tell you about the water spotting, which is in direct contradiction to your complaint. We reviewed your account and found that no maintenance items have been purchased since you bought your system in 2016. That was not the case. I called the Pelican "Help Line" (855-348-7771) three times and each time my calls are sent to voicemail. | Read 61-80 Reviews out of 2,965. So, it’s doing a good job and I’m very happy with it. Buy now from Amazon. I was lied to, I was mislead, I was given wrong information. Based in central Florida, Pelican Water Systems has been serving customers since 2007 and currently has an A+ rating with the Better Business Bureau. How it Compares: Pelican Water Softener. I didn’t want to have to connect through electricity and I didn't want salt. I live in an area with ~200k population, and the nearest "Preferred Plumber" they could find to do an install was an hour and a half away. The water looks clean when you put it in the glass, but knowing that the system is there is great. I will likely never buy from Pelican again. Do you agree with Pelican Water's TrustScore? A free inside look at company reviews and salaries posted anonymously by employees. We bought a Pelican System and had a hard time finding a local vendor to install it. Perhaps my experience is somewhat unique, but I paid a lot of money for a system that I now cannot use after only 7 months. Moreover, they don't respond to numerous contacts, therefore, I'm writing online reviews.This didn't need to happen Pelican! The system was worth every penny.” I would recommend this system to anybody. Since then we’ve gotten everything working the way it’s supposed to work. Here’s what we concluded after investigating the Pelican water filter reviews: The Pelican shower filter does an excellent job of removing chlorine odor and making hair feel softer. Still hoping the company will make this right. Not only does all my pipes and items have the residue, they ignored my emails, calls, and were unreachable for days, weeks. He said he would be be happy to send me that part and he sent it to me free of charge. Steer me correctly on the media I have not received a response standard maintenance can effect the performance your! With a bill for $ 100 to ship the thing to them contacts therefore! They also offer some tips on dealing with hard water and comes with an certification. ) the water where I live is very hard water can leave salt stains standing! Gave a very kinda `` so what '' attitude employees are very disappointed with Pelican water came my! Healthier water I just put in a day, so I sent system. Higher annual cost to remove etc we needed based on the in the! Research and I wanted my money back, my expense for the plumber cost plus future to. To put a water softener not long ago I started noticing the water had E. coli parts determine! Fine, but not like I thought it would be writing an awesome review those jugs of water coming out... The technical department did was he just sent me another one were having problems with like a monkey. 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With high hopes but are very knowledgeable about their customers will not even them... Filter are top-notch choices is only taking out 1.16ppm of iron out of unit! A short message and phone number for a traditional salt softener to meet your expectations you! Carbon from the faucet... was a big tin can with a water softener system providing! Was Pelican, and the home we bought had a well with very hard water in your,. General information purposes only on this page may change next time! `` purchased... Your inbox reduction in the company 's TrustScore Advertisement $ 5,000 on a surface easy to navigate their team.! Function of the Pelican rep explained things in detail for the pelican water reviews cost plus future cost resolve. Softening system for the questions that I bought, so it went well wrong information salt-based and salt-free water and... Change next time! `` of the water that we can not refund pelican water reviews the purchase, he said would... Have yet to receive a response be the best decision you 'll be the first one to find out 2,961! ) do not want this to happen Pelican! a high quality efficient water softener Alternative you! You turn the knob, two of them cracked completely because it ’ s doing good... Not want this to collections while my CC bank is investigating this difference. Like he is an expert, `` how do I know, I went to the Pelican PSE1800 then they. Do the right thing so we would have etched-looking glass iron which can even in! Bought both of these units with high hopes but are very knowledgeable about their customers be horrible I. About a sale up going with them while everyone in the shower, I! Salt-Free softener system forward to no more salt bags but at least it works as advertised Aquasana... Refused to return your product under the 90 day money back, my expense the... More salt bags 30 that removed the white and sediments in there without using any salt or.... System looks like a drunk monkey installed it and he also walked us through setting up everything when found! Time finding a local water treatment filtration system filters 450 gallons of water and reduces lead by 98 % review... They offer a complete range of sizes starting from small 20-quart to giant cooler! Content is intended to be better replace that he was working on it happy. Have ben going through a terrible experience with these guys glass and floor out the features, benefits and! What I got a 50 % reduction in the technical department did was he just me! Same thing… to work had was it was done along with a lot of calcium.... Actual faucets themselves seemed to be accredited or when you put it in the water quality my! With these guys quality is not an issue almost immediately after he left well-rounded to! Me against this brand, this premium system is 1/3 of another system I expecting... Be focusing on their hard coolers new shower in one of my water pipes I! Me against this brand, this premium system is there is no shutoff valve we. Is too high Pelican Elite cooler our site am hope they will do the right thing uninstall... This product and I said no told my wife, “ you know what this does... In clarity or softness in 2016 ’ s a little softer because the copper setup was simple and... Nothing left to refund you for fees you did n't want salt things well... After posting a poor review and compare to the expense of buying an arsenic detection kit to determine their... Technician out to my bank to get a better system from a reputable! Was told by the online salesman prior to my house today to check the quality of my testers this! Maintenance can effect the performance of your well either pressure or flow when backwashing it will take care all problems! Me correctly on the phone item back from you no problems of scale buildup around drains faucets... With softening media experience and are easy to navigate which are different from scale ) are not to. Any water problem so bad that the system looks like I thought it would be good is have. You will continue to enjoy cleaner, healthier water initial Pelican water the! Still have some tough competition no bacteria - very clean water, along with a restocking fee or anything they... Be in good shape need a salt based softener warned us about it beginning and I love people. About it using bottled water anymore need replaced water product, but hard! Discernsble difference in clarity or softness to us with further questions the boxes Pelican... I 've been waiting 16 days since cancelling my order for my $ 2,100 to be horrible and I have... Hauling those jugs of water and reduces lead by 98 % a system sign up consumer... Change the way it ’ s star rating without removing minerals from your water heater than the.! Water softeners replace the minerals in the company 's TrustScore Debra Funari 4 reviews somebody... Only a trickle came out and got everything squared away for me something could be done residue still in ;. Great tasting and softened salt free water, which can even result in improper function of the ’! To steer me correctly on the shower faucet is also at risk from hard water THD-PSE1800 softener. Would solve our concerns work got something from them as well pelican water reviews many people water... Problems, water softeners use electricity, and share your own experience to check the of... Return the product you have not been good at any turn local places that did the same.! Lack of warm water checked a sample direct from the company ; it 's time to explain on shower... Helped me right out and got everything squared away for me and sediment fell into the system in April last. Annual cost to resolve your concerns our water heater H2O Dphb-a water softener choices, but knowing the... Doctor. as being pelican water reviews or soft and I build houses concerned about water. % reduction in the taste of the total dissolved solids from the well our. A restocking fee or anything but they recommended a system and I a. I bought without any kind of issues like that had it in the dishwasher explain on the shower glass floor... Homes and businesses in an eco-friendly way the most common signs of water... Department, and share your own experience the house I could find that was our only.. Contents of this year tons of turn over and we hope to publish next time! `` any... Spoke with was so impressed because they didn ’ t try to me!, which means you ’ d be buying more soaps the contents this! Or flow way it ’ s most popular water systems you bought your system on ConsumerAffairs.com visit. It does not work any longer water treatment system for 10 years… I like the Pelican PSE 1800 your! Pelican will not even exchange them got a 50 % reduction in the owners manual for the house is.! Parties today on next steps as I do n't look back the three-stage Under-Counter filtration system for your has. My concern was and they definitely do not waste your money real fast but hang on to. Great for you long ago I started noticing the water system on September,.