Your voucher can be used as payment, or part payment, for a new future booking. Customers may only access a United Polaris lounge at the departure airport for their international business class flight. Bookings made from 11 June 2020 onwards Eligible for travel dates from 11 June 2020 to 31 August 2021| Notice required – three weeks. Whenever possible we will contact you by email or SMS to let you know of any changes before your departure. Find the UK Government’s latest information on entering the UK here. Learn more about the lounge: amenities, photos, review, opening hours, location. Editorial Disclaimer: Opinions expressed here are the author’s alone, not those of any bank, credit card issuer, airlines or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. For British Airways Holidays bookings that originate in the UK, in the event that the UK government introduce a new rule, after you have booked, which requires quarantine when returning from your booked destination, you can give notice within seven days of the government announcement. I wrote about my BA Club Europe experience and what it was like as a business-class passenger or an elite member with Silver or higher status during the pandemic. The British Airways lounge is available for the exclusive use of BA Club Europe members going to London, Cathay Pacific premium travellers flying to Hong Kong, and BA and One World elite members. See, U.K. government relaxed restrictions on travel, British Airways reopening 2 Heathrow lounges on Saturday, BREAKING: UAE is removed from travel corridor immediately, Bahamas blowout: Inside the £12,000-per-night Four Seasons villa fit for royalty, American Express dropping 1 hotel elite status benefit from the Platinum Card. Please bring your own food if required. We’ve changed our inflight food options and service to reduce physical contact with our crew. Covid-19 news: Major incident declared in London as virus cases surge. Booked direct via our contact centres, ba.com or trade outlets. Bookings made before 3 March 2020 Eligible for travel dates up to 28 February 2021 | Notice required – three weeks ii. You can check the status of your flight below or with our app. Do you need to take a COVID-19 test to travel? Please contact us on 877-767-7970 if you are calling from the USA or view worldwide contact centre details here. If you booked a package between 3 March and 11 June 2020 for travel up to 31 December 2020 48 hours’ notice applies and if travelling between 1 January and 31 August 2021 three weeks’ notice applies. If you booked via a travel agent, please contact them directly to discuss further arrangements for your booking. If your holiday includes a non-changeable hotel and/or experience product and you wish to make a date change or apply for a voucher, the value of your original flights will be credited towards this. There’s also a white and dark rum, tequila, Baileys, Pimms and Otard VSOP Cognac. Check the UK Government’s site for the latest travel advice and entry requirements by destination. Yes, the voucher can be used on any routes sold by British Airways with the exception of bookings on Sun-Air. Group travel bookings are not eligible for vouchers. Special meals, including children’s meals, are unavailable. Applies to customers with bookings made from 3 March 2020 onwards for travel completed by 31 August 2021. In these unprecedented times we know how important it is for you to have flexibility. If you need to speak to us directly, please call us on 0800 727 800 from within the UK, or +44 (0)203 250 0145 from abroad. If you’re not able to make the change yourself on Manage My Booking, please contact us. British Airways has begun reopening its swanky lounges at Heathrow Terminal 5 and has released images of the coronavirus measures that have been put in place in the Galleries First lounge … To make a “date change only” to a British Airways Holidays booking please call 0800 727 800 (freephone) from the UK. At the time of writing, the only lounge in T5 at Heathrow that is currently open for business class passengers — travelling in either Club World or Club Europe — or travellers in other cabins who have Silver or higher elite status is the Galleries South lounge. Please visit Travelling with a Disability for more information. On Sunday, I took my first international flight since the U.K. government relaxed restrictions on travel. Registered Office: Red Ventures Services Ltd, The Cooperage, 5 Copper Row, London, United Kingdom, SE1 2LH. Yes. What are the rules for customers coming into the UK? The British Airways lounge located on the roof of the entire Amsterdam Schiphol airport, ... COVID-19 travel information. The menu itself is actually quite different — here’s what you can expect to choose from on your next breakfast-time visit: There’s both a meat and a vegetarian option. There will be no additional charge for this, as long as it does not exceed the standard hand baggage allowance. Taking Avios as an alternative to the cash element paid for your ticket means you’ll receive a 100% bonus compared to Avios purchased at the standard rate. Product links are provided on a non-advised basis. That means even its lounges – it operates a total of five at T5 – during peak times can get crowded. If you are not sure which is the right product for you, you should seek advice. Are hotel, car or experience bookings made separately to flight bookings eligible to receive the voucher? I would like to subscribe to The Points Guy UK newsletter and special email promotions. No. If I used Avios points to pay for part of my booking, will I be able to get a voucher? Priority check-in on all domestic British Airways (operated by Comair) flights: Feel welcomed from the moment you arrive at the airport with our dedicated check-in counters, enabling you to speed through check-in. On entering the lounge, one of the first things I noticed is how deserted the empty self-service buffet area of the lounge is. When you’re not consuming food or drink, your face mask must be placed back on and must cover your nose and mouth at all times. Applies to British Airways Holidays bookings based on British Airways or British Airways codeshare flights only, holidays including flights on other airlines may be subject to change fees. Change booking Terms and Conditions, If you decide you no longer want to travel, you can cancel your booking and we’ll give you a voucher to the same value for a future booking (applies to bookings made from 3 March 2020 onwards for journeys that are due to have been completed by 31 August 2021). This compensation helps pay the costs associated with running our website, and does not result in any additional fees to you. We are also offering you a range of exclusive benefits, including; *lounge access and domestic priority check-in with British Airways (operated by Comair) and basic travel insurance cover on international trips. I was able to access this lounge a few ways. The voucher allows you to make a future booking in the name of the person on the original ticket. Red Ventures Services Ltd is an appointed representative of Red Ventures Financial Ltd which is authorised and regulated by the Financial Conduct Authority (FRN: 803495). Before you travel please be aware that you will have your temperature screened before your flight departs, and customers with a high temperature won’t be allowed to board the flight. What are the new rules for customers travelling into Italy? First of all, I was traveling on an international business-class ticket with both BA and AA. If you made your booking before 3 March 2020, please see below for information on changing or cancelling your booking. Please contact your travel agent for more information. This supersedes all previous notice periods and is only available for travel dates up to up to 31 December 2020. British Airways is joining the response against Covid-19 with a company-wide taskforce who will bring their skills and expertise to communities across the UK to help the fight against the COVID-19 virus. Cancellation Terms and Conditions. This supersedes all previous notice periods and is only available for travel dates up to 31 December 2020. See voucher information for further details. Find out more about how we are supporting Executive Club Members tier status and benefits here. The following booking and travel dates are eligible: i. As a guide, a face mask could last up to four hours, so please make sure you bring enough for the duration of your trip. We’ve also applied a 6-month extension to any current vouchers. Find out more. If you meet the government’s exemption requirements, you may be asked about the exemption and could be asked to present supporting documentation. I’d booked an economy ticket and then upgraded it to business class using a systemwide upgrade, thanks to my Executive Platinum status with American. If you have an eVoucher you can find details on how to redeem it here. Your voucher will be sent as an email and must be redeemed in accordance with the instructions provided. You will receive your voucher by email within seven days of your application. If you would like to change your booking you can choose from one of the following options. Yes, you will be able to claim a voucher which can then be used to book another reward flight in the future. Find all the practical information about your airline and the list of destinations served from Lyon. Visit www.comair.co.za for the latest information on Comair’s operations. No, if you have taken a voucher it cannot be converted to a cash refund in the event that your original flight does not operate. When you’re ready to make a new booking, our book with confidence commitment is here to give you peace of mind. British Airways Lounge. Vodka drinkers can choose from Ketel One, Smirnoff No 21 Red, Ciroc, Ciroc Pineapple and Ciroc Red Berry. By using ba.com you agree to the use of cookies. British Airways is the United Kingdom's flag carrier. Covid-19 - Flights currently open ... Travelling with British Airways ! 6. Voucher conditions apply - find out more. A voucher may only be redeemed towards a new British Airways Holidays booking made once you have received the voucher. However, as part of that flight, I experienced an improved lounge offering. You will receive your voucher by email within seven days of your application. Please contact us on 877-767-7970 if you are calling from the USA or view worldwide contact centre details here. 1. 6. Yes, these are included. Related: British Airways reopening 2 Heathrow lounges on Saturday. IMPORTANT: Please do not amend your booking in Manage My Booking yourself - we will do this on your behalf. You can find information on eVouchers here. ALL RIGHTS RESERVED. ... View Map British Airways Lounge Alliance: oneworld Airlines: British Airways… But, like everyone, my travels came to an abrupt stop when the COVID-19 pandemic took hold and most flights were grounded. Travel vouchers that have already been redeemed can either be exchanged for another voucher valid for travel up to 30 April 2022 or, for journeys that are due to have been completed by 31 August 2021, you can change your booking in line with our book with confidence commitment. Use this form to log in to your account or to create an account for the British Airways executive club. Your new trip booked with your voucher must be fully completed by 30 April 2022 (departure and return). Your new trip booked using a voucher must be fully completed by 30 April 2022 (departure and return). This means that no advice is given or implied and you are solely responsible for deciding whether the product is suitable for your needs. You’ll need to pay any difference if the new fare is more expensive. Do I need to do anything? If you’d like to claim a full refund, please either complete. I have applied for a voucher, but I still see my flight in Manage My Booking. Can you use a voucher to book codeshare or partner airline flights? When you travel with us, you will need to wear a face mask at all times, in the airport and on board, unless you qualify for the government exemption list. British Airways' Concorde lounges are excluded. Yes. If you are departing from the UK, please check the latest travel advice and entry rules on the FCDO website. If you had multiple bookings each person will receive their own voucher to use. If you have a Future Travel Voucher and you’re ready to use it, please call our contact centre on 0800 727 800 from within the UK, or +44 (0)203 250 0145 from outside the UK, and quote your voucher code so we can assist with your booking. Visit travelling with a fresh fruit salad are unable to issue a voucher ’ s also white... Products from one of the offers that appear on this site are from from... Already departed s meals, are unavailable been submitted, the Cooperage 5. 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