Ministry of Business, 3 6 October 2017 Innovation and Employment . Monitoring and reporting on reassigned complaints. A total of 57,007 noise complaints were made to the council’s Licensing and Regulatory Compliance staff in 2019, compared to 60,145 in 2018. Auckland City Council noise managers can issue excessive noise notices requiring homeowners to reduce noise for 72 hours.Photos / files A tenant of the State Capitol, who had at least 100 noise complaints at home this year, claims she was a victim of harassment, not a party animal. The main types of complaints the Council receives are about: rates; resource and building consents; animal management – dogs; parks; and; rubbish (solid waste and inorganic collection). 1.15 The complaints are spread over the many services that the Council delivers through a range of departments. However, it is so common to see and hear cars speeding 80kph, 100kph or more past our house. What we audited. Under Goff's proposal, Auckland Council would increase its net debt, which was sitting at $9.9bn in June, by lifting its self-imposed debt ceiling from the current 270 percent of revenue, to as high as 290 percent over the first three years of the 10-year plan. 4. Child restraints used in New Zealand are required to comply with one of several approved standards, and should be free of any design or manufacturing faults that affect their safety. This implied the advert had the council’s endorsement when … 2.17 The document also sets out the roles and responsibilities of those involved in the complaints-handling process. Auckland Council was alerted to the situation two years ago after receiving multiple complaints about rabbits absconding from the fenced property. A letter written by Auckland Council chief executive Stephen Town on the decision also shows Tūpuna Manuga Authority (TMA) members will be reminded of conduct expectations during the induction of new members. This ensures your service request is recorded and actioned. In June the council laid a formal complaint that an Auckland Ratepayers’ Alliance billboard advertisement, erected during the council’s Emergency budget consultation, used the council’s logo misleadingly. Auckland Council head of employment relations André Lubbe said the local government body treated all complaints seriously. To have a great city it's essential Aucklanders have a strong voice in our decisions. Source: Auckland Council. Complaint Laid Against Auckland Council For Misleading Financial Markets Wednesday, 9 December 2020, 8:44 am Press Release: Auckland Ratepayers' Alliance 3.39 Other than the complaints referred to Auckland Transport or Watercare, the Council does not report on the number of complaints that have been reassigned within the Council. In the year to 31 March 2016, the Council referred 246 complaints to Auckland Transport. The Covid-19 pandemic and the Auckland region's drought were the two main factors taken into account in the recommendations. The Council set up a single organisation-wide system to manage complaints at that time. Right now, we are working on large-scale projects right across our thriving region that are creating the future of our city. I have investigated an Ombudsmen Act (OA) complaint by Radio New Zealand (RNZ) about the way in which Auckland Council processed its request for information under the Local Government Official Information and Meetings Act (LGOIMA). Auckland Council is one of the most diverse organisations in Aotearoa. Auckland Council welcomes the Advertising Standards Authority’s (ASA) decision to uphold its complaint that an Auckland Ratepayers’ Alliance advertisement using the council’s logo was misleading. Sarah said nuisance barking complaints … This email address is the best way to reach us. Auckland mayor Phil Goff praised the decision at the time, saying “the right to free speech does not mean the right to be provided with an Auckland Council platform for that speech”. Years of complaints to Auckland Council about dangerous tree surrounds have ended in an elderly man being critically injured. The council issued three Excessive Noise Direction (END) notices this year. The pandemic has punched a $1b hole in the council's revenue, while Watercare … The report finds that Auckland Council has a strong culture of openness, led by the Chief Executive, who demonstrates a commitment to LGOIMA and transparency more generally. In a statement, the council said an investigation was taking place on behalf of the complaints Assessment Committee. Hi Auckland Council, We live in the upper Swanson area in a small settlement on Scenic Drive where 50kph zone is technically enforced. For enquiries, email the Auckland Council BID Programme unit at [email protected] For general enquiries, phone 09 3010101. Business associations Visit these business association websites for more information: The council’s Team Manager Compliance Response Max Wilde says the decrease is welcomed given the population growth in the city. The background and complaints process 4.1 The complainant made a complaint dated 20 August 2016 in relation to the BCA’s exercise of its functions in assessing, processing and granting building consents. Auckland Council Complaint 2017/002 . Auckland Council's complaints-handling process. Council maps and websites (external link) Complaint about a child restraint. Juliet McGhie/Stuff The Teaching Council confirmed it was investigating the complaint against Pilgrim. Noise complaints to Auckland Council drop from previous year 3 Feb, 2020 07:50 AM 2 minutes to read The number of noise complaints to Auckland Council is down 3138 on the previous year. Earlier this year Auckland Council was required to correct an untrue statement in relation to claimed ‘majority support’ for an earlier proposed rates increase, following a complaint by the Auckland Ratepayers’ Alliance to the Research Association New Zealand (RANZ) pointing out that the opinion poll commissioned by the Council only provided participants with rate hike options. Source: Auckland Council. Auckland Council has accepted all but one of the Chief Ombudsman's suggested actions, and has developed a plan to implement these over the next 18 months. When Auckland Council (the Council) was set up in November 2010, it brought together eight councils that each had their own approach to handling complaints. Fill in this form to send Auckland Libraries your general enquiries, requests for help or information, complaints, or feedback. Auckland Council confirmed the property had been subject to 100 noise complaints and 85 site visits by November 24, making it “the most complained about emitter of excessive noise thus far in 2020”. The Complaints and Issues Resolution Team, within Customer Services, has oversight of the complaints-handling process. Auckland Council is looking into a code of conduct complaint following a councillor's alleged outburst about tree removal from Māngere Mountain. Auckland Council’s in-house Animal Management unit is the largest of its type in the southern hemisphere and provides both field services and animal shelters as well as dedicated specialist teams – including a team of Barking Advisors. Yesterday (31st of August) we had 4 street racers' cars running past, followed by the police. The number of noise complaints made to Auckland Council last year is down 3138 on the previous year. This increase would also add to the extra $100 the average Auckland household would pay if the Auckland Council's proposed 5 percent rate rise gets the tick of approval. There was even a police helicopter pursuing them. But neighbors of West Auckland’s property say … Contact your regional council or district council to raise your complaint about schedules directly. Auckland Council said in a 2018 article that Carrad had to move on after requests from a nearby Silverdale business and police due to health concerns, but it never eventuated. Complaint laid against Auckland Council for misleading financial markets. Source: Office of the Auditor-General. During the same 12 months, it referred 10 complaints to Watercare. Auckland Mayor Phil Goff has today announced an independent review of health and safety at Ports of Auckland (POAL). Following a councillor 's alleged outburst about tree removal from Māngere Mountain the previous year essential Aucklanders have a voice... 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